Common Troubleshooting Issues

Firmware Updates
Currently, there is no way to manually force a manual update to your device. Currently all firmware updates happen automatically. Automatic Updates ...
Thu, Oct 27, 2022 at 2:39 PM
WiiM device isn't connecting or there is no sound coming out
TABLE OF CONTENTS WiiM Home app can't find my device No sound coming from WiiM Mini No sound coming from WiiM Pro WiiM Home app can't fi...
Wed, Feb 1, 2023 at 2:34 PM
I got humming (buzzing) sound on my speaker when I'm using Aux-out interface on WiiM Mini. Why? How can I fix it?
If your hear a hum or buzz coming from the loudspeakers when connected with the WiiM Mini's analog Aux-out port, there're two possible causes depend...
Tue, Aug 2, 2022 at 6:23 PM
WiiM Mini goes offline after being idle
If you're experiencing this issue, please send us a ticket by submitting feedback through the WiiM Mini App > Settings > Feedback. Please also...
Tue, May 24, 2022 at 1:47 PM
Can you rename the device in case you have more than one?
Yes, you can rename it with the WiiM Home App. If you've added your products to the Apple Home app or Alexa App, when you rename your WiiM Mini in the W...
Fri, Aug 12, 2022 at 11:50 PM
Device is disconnecting and I have multiple TP-link routers in my home. Why is this happening?
If you have multiple routers and have the same SSID but they may not actually be on the same network. To help config your TPlink router to AP mode, you ...
Wed, Jun 22, 2022 at 2:07 PM
WiiM is playing but I hear no sound
Background   The most common cause of this issue is the wrong selection of audio output.  The WiiM Mini only outputs the audio in one of its analog au...
Wed, May 3, 2023 at 2:24 PM
How to send the output of WiiM Mini wirelessly to another BT devices such as speaker or headphone
WiiM Mini and Pro support the two-way bluetooth communication to allow you to send the output of WiiM Mini or Pro to another BT devices wirelessly via Bluet...
Mon, Jan 2, 2023 at 1:01 AM
No sound with SPDIF out
Background   The most common cause of this issue is due to the wrong selection of audio output port. The WiiM Mini only outputs the audio in one of its an...
Sun, Jan 1, 2023 at 7:03 PM