This article provides solutions to the most common problems you may encounter with Alexa casting.


Issue 1: No WiiM Device Is Found During Alexa Casting


Follow these troubelshooting steps:


  1. Make sure you use the same account to sign in to Amazon Alexa in the WiiM Home app and the Amazon Music app.

  2. Go to Manage Your Content and Devices and make sure all Amazon services are set to the same region.


Example of a problem:
  - Amazon Kindle: USA
  - Amazon Prime: Australia 

Solution:
 - Amazon Kindle: Australia
  - Amazon Prime: Australia

Issue 2: No Alexa Casting Option in the Amazon Music App


Please refer to There is no cast button or menu option in my Amazon Music app for a solution.