This article provides solutions to the most common problems you may encounter with Alexa casting.
Issue 1: No WiiM Device Is Found During Alexa Casting
Follow these troubelshooting steps:
- Make sure you use the same account to sign in to Amazon Alexa in the WiiM Home app and the Amazon Music app.
- Go to Manage Your Content and Devices and make sure all Amazon services are set to the same region.
Example of a problem: - Amazon Kindle: USA - Amazon Prime: Australia Solution: - Amazon Kindle: Australia - Amazon Prime: Australia
Issue 2: No Alexa Casting Option in the Amazon Music App
Please refer to There is no cast button or menu option in my Amazon Music app for a solution.