This tutorial will guide you through the steps to troubleshoot issues with your WiiM Voice Remote.


Troubleshooting Steps


Step 1: Remove Battery and Unplug WiiM Device


  1. Remove the battery from your WiiM Voice Remote.
  2. Unplug your WiiM device from the power source.


Step 2: Restart Bluetooth on Cell Phone


  1. Turn off Bluetooth on your cell phone.
  2. Wait for a moment, and then turn Bluetooth back on.


Step 3: Reinsert Battery and Plug in WiiM Device


  1. After a brief pause, reinsert the battery into your WiiM Voice Remote.
  2. Plug your WiiM device back into the power source.


Step 4: Retry Pairing Process


  1. Open the WiiM Home app on your cell phone.
  2. Initiate the pairing process between Your WiiM Voice Remote and WiiM device again.


For detailed information about the paring process, see How to Set Up Your WiiM Voice Remote.


Further Assistance


If the steps above do not resolve the issue, follow these additional steps:

  1. Pair the WiiM Voice Remote with a smartphone via Bluetooth to check if the remote is working properly.


  2. If the WiiM Voice Remote fails to pair, contact us directly for an exchange.


If needed, contact us for further assistance.