Some users may encounter connection issues that prevent them from streaming music to their WiiM device using the Spotify app. This article provides a troubleshooting guide to help resolve these issues.
Troubleshooting Steps
Try the following steps to resolve the issue:
1. Disable IPv6
- Open the WiiM Home app.
- Go to the Devices tab and tap the Device Settings icon
of your WiiM device. - Select Network Status and then toggle off the Enable IPv6 setting.
2. Change the Preferred DNS Server Setting
If step 1 does not resolve the issue, try changing the Preferred DNS Server setting:
- Open the WiiM Home app.
- Go to the Devices tab and tap the Device Settings iconof your WiiM device.
- Select Network Status and then change the Preferred DNS Server setting. For example, if it is currently enabled, disable it; if it is disabled, enable it.
3. Reboot Your Router and WiiM Device
If neither step 1 nor step 2 resolves the issue, try rebooting both your router and your WiiM device.
To reboot the WiiM device, unplug it from the power source and then plug it back in.
If the issue persists after trying these steps, please contact WiiM Support for further assistance. We are committed to ensuring you have a smooth and enjoyable experience with our products.