Most of time your WiiM can work well with dual-band wi-fi. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID.
You can view two solutions to split BT Hub's SSID in BT Smart Hub and BT Smart Hub 4 / Hub 5
BT Smart Hub
The BT Smart Hub is dual band. This means it has two wi-fi bands.
- 2.4GHz - perfect for when you're a few rooms away from your Hub - 2.4GHz will give you the best coverage around your home
- 5GHz - best for when you're in the same room or one room away from your Hub - 5GHz will give you the fastest speeds
Follow these steps to split your SSID:
- Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar - this will open the Hub manager.
- Click Advanced Settings
- Click Wireless
- Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings
- Set the "Separate bands" switch to "ON"
- Your new SSID for the 5GHz band will be created by default. But you can call your new network what you want (providing the name doesn't have any spaces)
- Remember, once you make any changes you'll need to save them. Click Save
BT Smart Hub 4 / Hub 5
To split your SSID:
- Open a new web browser on your connected device and type 192.168.1.254 into the address bar. This will open the Hub Manager.
- Click Advanced Settings
- Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub.
- Click Continue to Advanced Settings
- Click Wireless
- Click 5GHz Wireless
- Set "Sync with 2.4GHz" to No
- Change the "Wireless SSID" to a new name. (We recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
- Click Apply