Help Center

Important Note

To prevent permanent damage to your WiiM Sound or WiiM Sound Lite, DO NOT use the following:

• Compressed Air: High-pressure air can damage the internal speaker drivers.
• Harsh Chemicals: Avoid bleach, solvents, or abrasive cleaners that can degrade the fabric or glass.
• Excessive Liquid: Never submerge the device or spray liquids directly onto the mesh.

Clean the Top-Panel

Use a soft and dry cloth to clean the top-panel glass. If necessary, clean with a damp cloth.

You can also use a 70% isopropyl alcohol wipe, 75% ethyl alcohol wipe, or Clorox Disinfecting Wipes to gently wipe the top surface.

Clean the Fabric Mesh

Use a soft brush (like a clean toothbrush) to gently flick dust out of the fabric.

For stubborn stains (usually visible on white WiiM Sound), dip a soft brush in a small amount of mild cleaner, then scrub gently without wetting the internal components. Immediately blot (press down) with a dry cloth to lift any moisture. Allow the device to air dry before use.

Clean the Base

Use a dry cloth to clean the base. If the silicone base leaves a mark on wooden furniture, simply wipe the furniture with a soft damp cloth.

Note: These marks are normal and often disappear a few days after the speaker is removed. If you are concerned about this, please place the device on a non-wooden surface.

• Solid Surface: WiiM Sound and WiiM Sound Lite speakers are designed for indoor use only. Always place them on a flat, stable indoor surface.
• Keep it Dry: Keep the device away from drinks, sinks, or any areas where water might splash.
• Avoid Heat: Do not place the speaker near heat sources or open flames like candles.