If you encounter an error during the RoomFit™ process, please refer to the specific error message below for the recommended solution.

Error 1: RoomFit™ Unavailable

Description

Unable to connect to the RoomFit™ service.

Solution

Please verify your internet connection and retry.

Error 2: Connection Lost

Description

The connection to the device was lost.

Solution

Please restart the device and try again.

Error 3: Too Much Background Noise

Description

There is too much background noise to proceed with tuning.

Solution

Please stay quiet, avoid moving around the room during tuning, and turn off noisy appliances like fans or air conditioners if possible.

Error 4: Recorded Audio Level Too High

Description

The recorded sound level is too high for accurate measurement.

Solution

Please lower the device volume and try again.

Error 5: Recording Failed

Description

Unable to start recording.

Solution

Please disconnect from AirPlay in Control Center, then try again.

Error 6: Something Went Wrong

Description

An unexpected error occurred.

Solution

Please try again.

Further Support

If these steps do not resolve your issue, to better address this issue, kindly tap the send us feedback link on the error screen to contact us for further support.