If you are experiencing pairing failures or control issues with your WiiM Voice Remote, WiiM Voice Remote 2, WiiM Voice Remote 2 Lite, or WiiM Bar Remote, please follow the troubleshooting steps below to resolve the issue.

WiiM Voice Remote Troubleshooting

Step 1: Remove Battery and Unplug WiiM Device

  1. Remove the battery from your WiiM Voice Remote.
  2. Unplug your WiiM device from the power source.

Step 2: Restart Bluetooth on Mobile Device

  1. Turn off Bluetooth on your mobile device.
  2. Wait for a moment, and then turn Bluetooth back on.

Step 3: Reinsert Battery and Plug in WiiM Device

  1. Reinsert the battery into your WiiM Voice Remote.
  2. Plug your WiiM device back into the power source.

Step 4: Retry Pairing Process

  1. Put the WiiM Voice Remote into pairing mode.
  2. Open the WiiM Home app, and retry pairing.

WiiM Voice Remote 2 (Lite)/WiiM Bar Remote Troubleshooting

Step 1: Check the Remote's Battery Power 

Press any button to check the LED indicator. If the LED stays off or flashes red slowly, simply charge the Remote using a Type-C cable.

Step 2: Unplug WiiM Device

Unplug your WiiM device from the power source.

Step 3: Restart Bluetooth on Mobile Device

  1. Turn off Bluetooth on your mobile device.
  2. Wait for a moment, and then turn Bluetooth back on.

Step 4: Plug in WiiM Device

Plug your WiiM device back into the power source.

Step 5: Retry Pairing Process

  1. Put your Remote into pairing mode.
  2. Open the WiiM Home app, and retry pairing.

Further Assistance

If the steps above didn't resolve the issue, verify the Remote is functioning properly using a mobile device:

  1. Try pairing the Remote with a mobile device via Bluetooth.
  2. If pairing fails, contact WiiM Support directly to request an exchange.